Terms & Conditions

Effective Date: 22 July 2025

Welcome to MyProMemories. These Terms of Service govern your use of our website (https://mypromemories.com) and your relationship with us as a customer. By accessing or using our site, placing an order, or engaging with our services, you agree to be bound by these terms. If you do not agree, please do not use our website.

1. About Us

MyProMemories is a UK-based online store specialising in personalised prints, framed art, and custom home décor. Our business is operated in compliance with UK laws, including consumer protection and privacy regulations.

2. Eligibility

You must be at least 18 years old or the age of majority in your country to use this site and make purchases. By placing an order, you confirm that all information you provide is accurate and complete.

3. Products & Customisation

We make every effort to display accurate product descriptions and images. However, due to the nature of custom and personalised products, slight variations in colour, layout, or positioning may occur.

By submitting a custom order, you confirm that the information provided (e.g. names, dates, messages) is correct. We are not responsible for errors submitted by the customer.

4. Pricing & Payment

All prices are listed in GBP (£) and include VAT where applicable. We reserve the right to update prices at any time. Payment must be made in full at checkout via one of our accepted payment methods, including Shopify Payments and PayPal.

5. Order Processing

Orders are typically processed within 1–3 business days for standard items and 3–5 business days for personalised orders. Delays may occur during busy periods. We will notify you via email if we anticipate any extended delays.

6. Shipping

Please review our Shipping Policy for details on delivery timeframes, shipping methods, and international orders. Once dispatched, we are not responsible for postal delays or customs processing.

7. Returns & Refunds

Please review our Return & Refund Policy for full information. Non-personalised items can be returned within 30 days of delivery. Personalised or custom-made items are not eligible for return unless faulty.

8. Intellectual Property

All content on our website—including text, images, designs, and graphics—is the property of MyProMemories or licensed to us. You may not copy, reproduce, or use our content without written permission.

9. Privacy

Your use of this website is also governed by our Privacy Policy. We respect your data and comply with UK GDPR regulations.

10. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from your use of our website or purchase of our products. Our total liability is limited to the amount paid for the product in question.

11. Force Majeure

We will not be held liable for delays or failure to perform due to causes beyond our control, including natural disasters, pandemics, strikes, or transportation issues.

12. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be resolved in UK courts.

13. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page with a revised effective date. Your continued use of the site signifies acceptance of any updated terms.

14. Contact

If you have any questions about these Terms of Service, please contact us:

Email: info@mypromemories.com